One Nation, One Portal For Public Grievances
The Government has created a unified grievance redressal platform namely Centralised Public Grievances Redress and Monitoring System (CPGRAMS) accessible at https://pgportal.gov.in. Any citizen can lodge his/her grievances pertaining to the Central Ministries/ Departments /State Governments / Union Territories (UTs) on CPGRAMS. Every Ministry / Department in Government of India and State Government/UT have access to this system and grievances are resolved by the concerned Ministries/ Departments/ States/ UTs on decentralized basis. About 1.3 lakh Grievance Officers of Central and State Governments are mapped on this system. The CPGRAMS has also been integrated with Grievance portals of 19 States /UT.
The government has launched Good Governance Index (GGI) framework in 2019 to assess the State of Governance across all States and Union Territories (UTs) on common indicator. The Index provides a comparative picture among the States/ UTs, while developing competitive spirit for improvement. The second edition of Good Governance Index, GGI 2020-21 was released in 2021 covering a total of 58 indicators under ten sectors i.e Agriculture and Allied Sector, Commerce and Industry, Human Resource Development, Public Health, Public infrastructure & Utilities, Economic Governance, Social Welfare & Development, Judiciary and Public Safety Environment and Citizen Centric Governance.