Guidelines on holding Pension Adalats – Recommendations of Department-Related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice
The Department of Pension and Pensioners’ Welfare issued updated guidelines for Pension Adalats to improve grievance redressal. Following Parliamentary recommendations, the department emphasizes early awareness campaigns to reach eligible pensioners, particularly those in remote areas. This mechanism aims for rapid resolution of pending pension-related issues.
Ministries and departments must now utilize multiple communication channels, including digital platforms, banks, and post offices, to inform pensioners about upcoming sessions. These efforts prioritize reaching individuals with limited digital access to ensure equitable participation and effective on-the-spot settlement of long-standing grievances.
No.4/12/2025-P&PW(D)-Part(2)/ E-10488
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Pension and Pensioners’ Welfare
3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi
Dated, the 12th May, 2026
OFFICE MEMORANDUM
Sub: – Guidelines on holding of Pension Adalat – Recommendations of Department-Related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice – reg.
The undersigned is directed to refer to Department of Pension and Pensioners’ Welfare’s OM dated 23.03.2011 (copy enclosed) regarding the guidelines for the conduct of Pension Adalat and to say that the Department Related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice, in its 161st Report, has noted that the effectiveness of Pension Adalats depends significantly on the extent to which pensioners are made aware of these opportunities in advance and has recommended to reach out to the eligible pensioners, particularly those residing in remote areas or those with limited digital access, so that they may avail this grievance redressal mechanism. It is a time tested model of ensuring ‘on the spot’ qualitative redressal of pending grievances having almost 75% on the spot redressal rate in the last 12 Pension Adalats that this department has organised in the past. In fact, the balance cases have also been resolved within the next few days of the Adalats through follow-up meetings with concerned stake-holding Ministries/Departments/Organizations.
In view of the above, the provisions contained in aforementioned OM dated 23.03.2011 of this Department on the issues concerning Pension Adalat are reiterated. Further, to comply with the above recommendations of the Committee, Ministries/Departments/Organizations should accord priority to undertake widespread and well-coordinated awareness campaigns, sufficiently in advance of organising Pension Adalats, so as to ensure that all pensioners with pending grievances are informed and able to participate. Also, information regarding Pension Adalats should be disseminated through multiple channels, including Pensioners’ Welfare Associations, relevant Government offices and Pension Disbursing Authorities viz. Banks, Post offices and Treasuries. Further, digital platforms such as official websites, Pension Portals, SMS alerts, and Social Media should also be employed in this regard.
3. This issues with the approval of Competent Authority.
Encl: As above.
Sd/-
(Dr. Pramod Kumar)
Director
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